Frequently Asked Questions
Where are you located?
We are based out of Destin, FL, and primarily serve most of the southeast (primarily FL, AL, and GA). We originally from Rome, Ga, and have lived in the Destin area for nearly 15 years, featured the covers of multiple local publications, and still continue to operate an award-winning local small business since we started in 2015.
Am I locked into a contract?
We do not force our clients to sign long-term contracts. Our services are delivered on a monthly basis, and the rate you initially sign up for is guaranteed for 12-months. We have a 30-day cancellation policy allowing you, or Ocean Edge Media, to cancel services at anytime and services will end 30 days from time of written cancellation. This is in place to allow our company enough time to transition our managed services back to you without interruption. Since we only provide services, and contracts are monthly, all services are considered 100% non-refundable. If cancelling during a trial period, any services rendered (or content added) during that trial period we will be removed from your sites, we will revert everything back to it's original state, and not charge you any future payments.
How much does software cost?
We pay for over $1000/month in the software that drives your brand's marketing. You do not. You will save money by working with us simply due to the fact that we use high-quality professional gear and software to deliver the commercial grade services that we do. Unlike most firms, we do not force you to pay for these subscriptions. They are 100% our expense. For software, you will save hundreds alone which in itself pays for our services (i.e. ClickFunnels Premium, Zapier Automation, Adobe Photoshop for Graphics, Adobe Premiere for Video, Adobe Lightroom for Photos, and more). No additional software is needed as we leverage our software on your behalf.
What results do you guarantee?
We guarantee to deliver a quality product, backed by timely service and professionalism. We deliver a service, not a result. We do not guarantee leads, sales, or financial gain as each business is different. You must follow up with prospects quickly, offer a quality product/service, deliver top-notch customer service, and have a sales process with people in place to close deals. All of which are variables out of our control. All results from our current, and previous, clients are a direct reflection of their product/service, sales process, team, and work ethic. Your individual sales results may vary.
Are there any hidden fees?
Transparency is paramount for us. There are no hidden fees. You pay your flat-rate monthly service fee and we support you. We provide a service, software needed for our services, and all professional gear needed for them as well. Your website hosting/platform, domain name, and ad budget for marketing campaigns are not part of our service and remain your responsibility.